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Help Centre
Welcome to our Help Centre.
If you can’t find the information you require, please get in touch.
You can phone us on +91 9925465052, or
email us at sales@curtainexpress.com
About Us
Curtain Express was born in 2000 with the intention of making made to measure curtains and blinds more affordable, simpler to order, and quicker to deliver.
All our curtains, roman blinds and accessories are made by our own skilled team in St Helens and our lead time is usually just 10 days (if your need anything quicker, please get in touch and we’ll always try and help).
Our Customer Service team is also based in St Helens, and while there might occasionally be a queue (apologies if there is), we don’t use call handling, and you will always be answered by a real person.
Many of the fabrics are our own designs and available exclusively from us. All are held in stock in our own warehouse (although we are occasionally out of stock of a small number of these). We also work with some of the UK’s leading fabric brands.
We work with many independent retailers in the UK who would be pleased to advise you on your purchase. Many also offer additional services such as measuring and fitting. They can also offer premium making services (including hand-sewn) from our sister brand, Richard Barrie. To find your local retailer, simply click on ‘Stockists’ in the menu bar.
Ordering & Measuring
All curtains and blinds are made to measure, so to you exact sizes. When placing your order, we ask you for the following information:
Curtains – The width of your curtain pole or track, and the drop (length). We will then make your curtains to the appropriate size.
Blinds – Either window recess or blind dimensions (width & drop). If ordering recess, we will make any adjustments to ensure a good fit.
Accessories – the product size (accessories has set sizes).
In all cases please refer to our measuring guides as we all measure slightly differently and it’s important to get this right. Our measuring videos are really helpful in this respect.
We strongly recommend that samples are ordered prior to ordering so you can accurately check colour. We try and ensure the most accurate colour representation but reproduction can vary from screen to screen.
Delivery
We deliver Products to England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. In most cases deliveries will by made by Parcelforce.
Any delivery charges will be shown at checkout. Premium delivery may also be available depending on your location (details can be found at checkout).
In most cases deliveries will by made by Parcelforce. Once your order is despatched we will email you with tracking information.
We will make all reasonable efforts to dispatch Products within 10 days of the order. We will let you know as soon as practicable if we cannot deliver the Products within this timescale. If for any reason we cannot deliver the Products to you within 30 days then, if you require, we will reimburse you any money you have paid. We will make any reimbursement as soon as possible and in any case within 30 days of you cancelling your order.
Returns
As all products are made to order, we will not be able to accept returns of the Products unless the Product is defective.
Please follow the guidelines on care of the Products. IT IS IMPORTANT THAT THE PRODUCTS ARE UNPACKED WHEN YOU RECEIVE THEM. Failure to unpack the Products may lead to creasing, such creasing will not be considered a defect.
Check the Products as soon as possible after you receive them. If you think that a Product that we supplied is defective then please contact us by telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk and we will arrange for the Product to be collected from you.
We shall inspect the Products and if we agree with you that the Product is defective then we will either (at our discretion) offer a full refund for the price of the Product, or repair or replace the Product (we will notify you by e-mail of the action we will take). We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.
We will always refund any money received from you using the same method originally used by you to pay for your purchase.
Terms and Conditions
PLEASE READ THESE TERMS CAREFULLY BEFORE ORDERING ANY PRODUCTS AND A PRINT A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE. If you do not accept these terms, you will not be able to order any Products from our Site.
About us
You are purchasing products from Curtain Express. Curtain Express is a brand name of RB Furnishings Limited and www.curtainexpress.co.uk is a website operated on behalf of RB Furnishings Limited. Your contract is with RB Furnishings Limited (we, us, our).
We are registered in England and Wales under company number 12455820. Our trading & registered address is Euro Link 7, Lea Green, St Helens, Merseyside, WA9 4QF. Our VAT Registration Number is GB 342890096.
These terms and conditions of sale apply to all products (Products) supplied online by Curtain Express.
These terms and conditions do not affect your statutory rights.
About you
By placing an order through our Site, you confirm that you are at least 18 years old and legally capable of entering into binding contracts, and that you fully understand and agree all of these terms and conditions insofar as they relate to you. You must bear the risks associated with use of the Internet.
In placing an order with us, it will be necessary for you to submit personal information. We take your privacy very seriously and will treat all of your personal information in accordance with UK data protection law.
Please read our privacy policy.
How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us.
We will confirm acceptance to you by sending you an e-mail that confirms that the order has been accepted by us and that the order is being processed. The contract between us (Contract) will only be formed when we send you the Order Confirmation. We will send you a further email when the Products are dispatched.
Where you have placed an order for more than one Product, the Contract will relate only to those Products whose process we have confirmed in the Process Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have issued you with separate Process Confirmations.
How can I cancel an order
Our Products are made to your specifications and once he fabric has been cut you will be unable to cancel the order. However, if you change your mind please contact us by telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk. If the fabric has not yet been cut we will refund any sums paid as soon as possible and in any event within 30 days of receiving your cancellation.
Delivery
We will only deliver Products in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.
The price that you pay for the Products includes standard delivery. Additional delivery charges may apply in certain areas and we will advise you of any additional charges before you place your order at the checkout. Premium delivery may also be available depending on your location (details can be found at checkout).
We will make all reasonable efforts to dispatch Products within 10 days of the order. We will let you know as soon as practicable if we cannot deliver the Products within this timescale. If for any reason we cannot deliver the Products to you within 30 days then, if you require, we will reimburse you any money you have paid. We will make any reimbursement as soon as possible and in any case within 30 days of you cancelling your order.
It may occur that an event outside our reasonable control prevents or delays us from processing your order, manufacturing the Products, delivering the Products or performing other obligations under this Contract. If this is the case, we will notify you as soon as practicable. While this event subsists, we will not be liable to perform our obligations under this Contract.
Price and offers
The price you pay is the price displayed on our Site at the time the order is placed except in cases of obvious error. While we take every effort to ensure our prices are accurate errors may occur. We will verify prices when processing your order and if an error has occurred in our prices then we will let you know as soon as practicable after you have placed the order and let you decide if you wish to continue with the order.
We may change our prices at any time but this will not affect any order that you have already placed with us.
Payment for all products must be made by credit or debit card in UK pounds sterling.
All our prices include VAT.
All offer order codes remain our property, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
Products
We will make the Products to within 1cm of the specifications submitted by you.
All our products are sold on the basis that they are for domestic use only.
Any Product purchased from us through our Site shall be of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
WE RECOMMEND THAT A FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation. Please also check your measurements using our measuring guides to ensure that the correct sizes are ordered.
Your rights if you are dissatisfied with the Products
Products are all made to order. We will not be able to accept returns of the Products unless the Product is defective.
Please follow the guidelines on care of the Products. IT IS IMPORTANT THAT THE PRODUCTS ARE UNPACKED WHEN YOU RECEIVE THEM. Failure to unpack the Products may lead to creasing, such creasing will not be considered a defect.
Check the Products as soon as possible after you receive them. If you think that a Product that we supplied is defective then please contact us by telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk and we will arrange for the Product to be collected from you.
We shall inspect the Products and if we agree with you that the Product is defective then we will either (at our discretion) offer a full refund for the price of the Product, or repair or replace the Product (we will notify you by e-mail of the action we will take). We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. If returned goods are not faulty carriage will be charged at £15.00 per order.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Complaints
If you have any complaint about our service, we will aim to deal with it speedily and sympathetically. All complaints are logged, investigated and replied to. Please address all complaints to RB Furnishings Ltd, Eurolink 7, Lea Green, St Helens, Merseyside, WA9 4QF. Alternatively you can telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk.
Written communications
When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Our Site
Our Site is © Copyright 2026 care of curtainexpress.co.uk. The copyright owner is RB Furnishings Limited. No images or content may be copied or reproduced without the prior written permission of RB Furnishings Limited.
You agree and acknowledge that we own or are licensed to use all copyright, database rights and intellectual property rights on and to all part of our Site to include without limitation the structure, design and layout of our Site.
You are entitled to use our Site in accordance with these terms. Our Site is intended for use by individuals resident in the United Kingdom and the Republic of Ireland only. We do not normally accept orders from outside the United Kingdom or the Republic of Ireland.
All persons, individual and corporate, are prohibited from providing hypertext or other links to our Site, from their website or from a third party’s website without our written consent.
Product images are for illustration purposes only and may differ from the actual Product.
Cookies
Please refer to our Cookie Policy
General
1. If either party fails or delays, at any time during the term of a Contract, to insist upon strict performance of any of its obligations under the Contract or any of these terms, or if either party fails or delays to exercise any of the rights or remedies to which it is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other party from compliance with such obligations. A waiver of a breach of this Contract shall not constitute a waiver of any subsequent breach.
2. If any of these terms or any provisions of a Contract are determined by any court or competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed. The remaining terms, conditions and provisions which will continue to be valid and enforceable to the fullest extent permitted by law.
3. These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
4. You will be subject to the policies and terms in force at the time that you place an order for Products from us. We reserve the right to revise and amend these terms from time to time.
5. Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Samples
We strongly recommend that samples are always ordered prior to ordering so you can accurately check colour. We try and ensure the most accurate colour representation but reproduction can vary from screen to screen.
Curtain Making
Curtain Making
Our standard specification includes pencil pleat heading with a premium quality twill lining and weighted corners. Alternative headings are available including deep pencil pleat, eyelet & pinch pleat; details of each of these can be found in the Curtain Info menu.
Alternative linings including thermal & blackout. Please see the linings section for more details. Unlined curtains are available if required.
Curtain Widths & Fullness
All curtains are made with ‘fullness’ to give your curtains a gathered or pleated look and this varies depending on the curtain heading. Simply enter the width or your curtain track or pole, and leave the rest to us. For tips oh how to measure, look up out measuring guides.
Pattern Matching
When curtains (or roman blinds) are hung the fabric design will flow from left to right across all widths. Where the curtains (or roman blinds) meet in the centre of the window, the side hems prevent an exact pattern match on the leading edges.
If two or more pairs of curtains (or roman blinds) are ordered together in the same fabric, they will be pattern-matched from the bottom as standard.
Joins
All curtains wider than 127cm (approx.) are usually made from multiple joined widths of fabric, depending on the fabric width. The pattern matching on the join seams is as close as can be achieved with any particular fabric. However, it is not always possible to guarantee a perfect pattern match on join seams.
Voiles
Our voile curtains offer a great solution for diffusing light (eg in bifold doors) or enhancing privacy, used either by themselves or layered with regular curtains or blinds. We use special transparent tapes when making voile curtains, however some makings will still be visible due to the semi-transparent nature of the fabrics.
Curtain Fitting
All curtains are supplied with comprehensive fitting instructions. When you unpack your curtains there may be some creasing or pressure marks; these will normally fall out quickly after hanging in a warm room. Alternatively, the curtains (except velvets) may be lightly ironed with a warm dry iron on the reverse side (hems and sides should not be pressed). Steam, excessive pressure or temperature should be avoided as these can stretch or shrink the fabric. The cords on pencil pleat or deep pleat tape must be tied at either end before the heading can be gathered.
To improve the drape of your curtains we recommend that once they have been hung and dressed into even folds, they should be tied loosely with ribbon in two or three places. This will encourage the curtains to retain even folds when the ties are released. For further information, please refer to our website.
Cleaning & Shrinkage
We recommend that all lined or trimmed products are dry cleaned. For washable fabrics a shrinkage of up to 5% may occur if washing instructions are followed. Shrinkage in any fabric can be reduced if your curtains are dry cleaned. Lined products should not be washed as the curtain fabric and the lining may shrink at slightly different rates, potentially causing the lining to hang below the curtain fabric or distort the side hems.
Pinch Pleat
Pinch Pleat is a classic curtain heading with a traditional triple pleat, suitable for curtain tracks and poles. Pinch Pleats have more fullness than other headings and have permanent sewn in pleats for a more luxurious, tailored look.
The pleats are 12cm (5”) tall and incorporate a fully adjustable sliding plastic curtain hook with a height adjustable ratchet for ease of use. The outside pleats are set in 5 cm from the edge of each curtain
As pinch pleat heading is made to the finished width, it is important that you quote an accurate track/pole width when you order. We will pleat your curtains to the correct size (including an allowance for springback). See our How to Measure guide for more details.
Please note that size and spacings of the pleats will vary slightly from the picture depending on your track/pole width.
Eyelet
Eyelet heading is a more contemporary alternative, folding curtains into large even pleats. A range of eyelet colours are available to match your décor and curtain pole.
Curtain Express eyelets are 40mm wide (internal diameter) and are suitable for curtain poles with a diameter of up to 35mm. The top of the curtain is 3cm above the inner edge of the eyelet so please measure from the top of the pole and add 3cm to calculate the correct curtain drop. The outer rings set in 6.5cm from the edge of the curtain.
Please note, eyelet headings are not suitable for curtain tracks or bay windows (without a special pole).
Linings
For improved drape and to protect curtains and roman blinds from the effects of daylight and condensation at the window, we recommend that all curtains and roman blinds are lined. The key features of our linings are outlined below. All linings are pale ivory unless otherwise specified.
Twill Lining
This is our standard lining for Curtain Express curtains and roman blinds. It has a crease-resistant finish and offers a fantastic drape.
Deluxe Satin Lining
This is a heavier quality than our standard twill lining and will add additional body to your curtain or blinds. It also has an easy-care finish for a fantastic drape.
Thermal Lining
Thermal linings have insulating properties which help to reduce heat transmission (in or out) and help conserve energy.
Blackout Lining
This lining will significantly reduce the amount of light coming through the window, although some light will still be visible around the edge of the curtain or blind. To minimise this effect, please ensure that your curtains (or roman blind) extend at least 10cm beyond each edge of the window. Blackout lining also has excellent thermal properties. Available in Pale Ivory & White.
Bonded Interlining
A polyester interlining is fused to our Deluxe Satin lining for a more luxurious drape. Interlining also has ‘dim out’ properties, reducing light compared to other linings (except blackout). It also has the best insulation properties of all linings including thermal & blackout linings.
Due the additional weight and thickness, we do not recommend bonded interlining for pencil pleat or pinch pleat curtain headings as it is difficult to create even pleats.
Bonded Blackout Interlining
Specifically for roman blinds, this fuses a polyester interlining to our Blackout lining for a more luxurious drape with blackout properties. As with Blackout lining some light will still be visible around the edge of the blind so to minimise this effect please ensure that your roman blind extends at least 10cm beyond each edge of the window. Like our regular bonded interlining, it also has even better insulation properties than thermal or blackout lining, retaining more heat than all other lining types.
Due the additional weight and thickness, bonded blackout interlining is only available with Roman Blinds.
Bed Runners
Bed runners are lined with bonded interlining for a padded feel. They cover the foot of a bed and are available in the following sizes.
Single: 135cm x 60cm
Double: 200cm x 60cm
Kingsize: 225cm x 60cm
Superking: 260cm x 60cm
Cushions
Cushions are available in square & rectangular shapes, finishing with either a plain edge or piped in the cushion fabric . All styles are made with hidden zips and oversized fibre pads to better fill the corners. Feather pads are available at additional cost if required. We also supply ‘cover only’ if you prefer to re-use existing pads.
Tiebacks
All fabrics (except voiles) are available as plain or piped tie-backs. They are made from the curtain fabric with a stiffened buckram core and finished with silver ‘D’ rings. If choosing the piped option, the piping is made from the same fabric as the tie back.
Three sizes are available as follows:
| Description | Size | Recommended Track / Pole Size |
| Small | 59cm (23”) | Up to 200cm wide |
| Medium | 76cm (30”) | 200cm to 350cm |
| Large | 90cm (36”) | 350cm to 500cm |
Measuring for Curtains
Get accurate measurements in 5 minutes.
Follow our step-by-step guide to ensure a perfect fit.
Measuring Tip:
- Always quote sizes in centimetres.
- It is advisable to use a metal tape measure, as cloth tape measures may stretch
Step 1 : Measure the Curtain Width
If You Have a Curtain Track
Always measure the curtain track width, not the window width.
If fitting a new track or pole:
- Extend it 15cm to 30cm beyond each side of the window (to allow the curtains to
stack back off the window). - Position it 12cm to 15cm above the window recess. Measure from end to end (A).
If You Have a Rail with a Centre Overlap
Measure the rail as sho wn below (A).
Measure the overlap section (B).
Add both measurements together.
A + B = Total Track Width
If You Have a Curtain Pole
Measure between the decorative ends (finials). Measure C
Step 2 : Measure the Curtain Drop
If You Have a Curtain Track
Curtains are best hung:
- To the floor
- To the sill
- Below the sill
We recommend curtains finish at either:
Option A – Floor Length
Finish 1cm above the floor
Option B – Below Sill Length
Finish 15 20cm below the sill
(or 2cm above the radiator)
Option C – Sill Length
Finish 1cm above the sill
Important:
Always measure in at least 3 positions across the track or pole, as floors and sills are rarely level.
To avoid curtains dragging across the floor or sill, use the shortest of the 3 measurements.
Step 3 : Choose Your Curtain Heading Type
The way you measure the drop depends on the heading style
Pencil Pleat, Deep Pleat & Pinch Pleat Headings
Using a Curtain Track
Measure from the top of the track to where you want the curtain to finish.
Using a Curtain Pole
Measure from the underside of the decorative ring to where you want the curtain to finish
Eyelet Heading
- The 40mm eyelet fits poles up to 35mm diameter .
- The inner edge of the eyelet is set down 3cm from the top of the curtain
Measurement
Measure from the top of the pole to where you want the curtains to finish.
Then add 3cm.
Wave Heading
Measure from the underside of the track to where you want the curtain to finish.
Measuring for Curtains
Get accurate measurements in 5 minutes.
Follow our step-by-step guide to ensure a perfect fit.
Measuring Tip:
- Always quote sizes in centimetres.
- It is advisable to use a metal tape measure, as cloth tape measures may stretch
Step 1 : Measure the Curtain Width
If You Have a Curtain Track
Always measure the curtain track width, not the window width.
If fitting a new track or pole:
- Extend it 15cm to 30cm beyond each side of the window (to allow the curtains to
stack back off the window). - Position it 12cm to 15cm above the window recess. Measure from end to end (A).
If You Have a Rail with a Centre Overlap
Measure the rail as sho wn below (A).
Measure the overlap section (B).
Add both measurements together.
A + B = Total Track Width
If You Have a Curtain Pole
Measure between the decorative ends (finials). Measure C
Measuring for Curtains
Get accurate measurements in 5 minutes.
Follow our step-by-step guide to ensure a perfect fit.
Measuring Tip:
- Always quote sizes in centimetres.
- It is advisable to use a metal tape measure, as cloth tape measures may stretch
Step 1 : Measure the Curtain Width
If You Have a Curtain Track
Always measure the curtain track width, not the window width.
If fitting a new track or pole:
- Extend it 15cm to 30cm beyond each side of the window (to allow the curtains to
stack back off the window). - Position it 12cm to 15cm above the window recess. Measure from end to end (A).
If You Have a Rail with a Centre Overlap
Measure the rail as sho wn below (A).
Measure the overlap section (B).
Add both measurements together.
A + B = Total Track Width
If You Have a Curtain Pole
Measure between the decorative ends (finials). Measure C